Consultants who leave before the hard part
A discovery phase, a deck, an invoice, and a handshake. The recommendations are usually right. Nobody stays to install them, train the team, or hold the line at month four when the old habits come back.
Operators. Advisors. Builders.
We don't consult on hospitality.
We operate it.
Haven Hospitality Collective owns and runs restaurants, entertainment venues, and event businesses in Michigan and Ohio. We bring that same operating discipline to yours: management, advisory, custom software, and marketing systems from one accountable team.
2Venues we own and operate: one acquired and rebuilt, one opened from scratch.
12Operating companies across the Equity Growth Partners platform that stands behind us.
5Revenue centers under one roof at Lakeside Social: lanes, mini golf, karaoke, F&B, and private events.
4Disciplines in-house: operations, technology, marketing, and capital. One point of contact.
The gap we fill
Most hospitality advice comes from people who have never made payroll on a slow Tuesday in February.
Independent restaurants, venues, and event businesses get squeezed from three directions at once. Margins that assume perfect execution. Technology priced and designed for chains. And a labor market that punishes every gap in your systems.
The help available to them usually makes it worse. Haven Hospitality exists because we got tired of watching good operators buy the wrong solution three times before finding the right one.
Software built for 400 locations, sold to you
Enterprise platforms with enterprise pricing, enterprise onboarding, and eighty percent of features you will never touch. Meanwhile the one workflow that actually costs you money every week stays manual.
Agencies that have never worked a floor
Ad spend pushed at a dining room that cannot absorb it, promotions that destroy your per-cap, and campaigns timed against your seasonality instead of with it. Traffic is not the same thing as profit.
Haven Hospitality is the alternative. We are operators first. We hold our own P&L, staff our own venues, and build the systems we sell because we needed them ourselves.
What we do
Four disciplines. One accountable team.
Engage us for one. Most clients end up using two or three, because the problems are connected and so are the fixes. You are never handed off to another vendor.
01
Operate
Third-party venue management
We take operational control and full P&L accountability: general manager recruiting and development, F&B program design, labor modeling, COGS discipline, vendor renegotiation, event and group sales, and weekly reporting you can actually read. For owners who want the asset without the 70-hour week.
Explore management02
Advise
Consulting, turnaround & feasibility
Concept development, menu engineering, pricing architecture, cost structure rebuilds, and honest feasibility work before you sign a lease or a purchase agreement. We also run acquisition diligence and 100-day integration plans for buyers entering the space.
Explore consulting03
Build
Custom software & implementation
Software written for how your venue actually runs. Booking and event pipelines, group sales workflows, AI phone and text agents that answer when your host stand cannot, operations dashboards that pull labor and COGS into one screen, and integration layers that make your POS, scheduler, and accounting talk to each other.
Explore technology04
Grow
Marketing & revenue systems
Demand generation built on top of the operation, not bolted beside it. CRM and lifecycle automation, missed-call text-back, reputation management, paid social tuned to your capacity calendar, loyalty programs, and outbound group sales that fills your slowest hours instead of your busiest.
Explore marketingThe Haven Hospitality difference
Why owners hand us the keys.
There are larger firms and cheaper vendors. There are very few that will sit in your operation, take responsibility for the number, and still be there in year three.
Owner-operators, not advisors
We run our own venues. Every recommendation we make has been tested against a real schedule, a real crew, and a real Saturday night. If it does not work in our building, we do not sell it to you.
Technology built for independents
We build the tools we could not buy. That means enterprise capability at independent economics, delivered as software you own the data in, not another seat license that scales against you.
One team from thesis to throughput
Underwriting, operations, technology, and marketing under one roof. No coordination tax between four vendors who each blame the other three when the number misses.
Midwest fluency
Seasonal towns, tourism swings, thin winter labor pools, and markets where reputation travels by word of mouth. We do not run a coastal playbook against a Great Lakes calendar.
Capital, when you want a partner instead of a vendor
Haven Hospitality is an operating company of Equity Growth Partners LLC, a private investment and operating firm. For the right situation we will invest alongside you, buy in, or buy outright. Advisory clients are never obligated to entertain it, and we say so in writing at the start of every engagement.
- Minority growth capital paired with active management
- Full acquisition with continuity for your team
- Succession and exit planning for retiring owners
- Joint venture on a new concept or second location
How engagements run
Diagnose. Design. Deploy. Operate.
Step 01
Diagnose
A working session, a walk of the floor, and a real read of trailing financials, labor, menu mix, and booking data. You get a written point of view with the three things costing you the most, whether or not you hire us.
Step 02
Design
A scoped plan with owners, sequence, cost, and the metric each workstream moves. No open-ended retainers, no discovery that bills for six weeks before anything changes.
Step 03
Deploy
We install it. Systems configured, staff trained on the floor, software shipped and integrated, campaigns live. Our people are in your building, not on a status call.
Step 04
Operate
Weekly numbers, monthly review, quarterly reset. We stay long enough for the change to survive turnover, which is the only real test of whether it worked.
Proof, not promises
Lakeside Social
A 1987 bowling center on Blue Star Memorial Highway, acquired and repositioned into a five-revenue-center social venue: ten lanes, an eighteen-hole mini golf course, weekly karaoke, a full-service kitchen and bar, and a banquet hall that now competes for weddings and corporate events in a market that had nowhere to put them. A private karaoke room, golf simulators, axe throwing, pool tables and darts are all in build-out.
It is our building, our crew, our balance sheet, and our proving ground. Every system we sell was pressure-tested here first: the booking pipeline, the group sales workflow, the labor model, the reputation engine, the seasonal marketing calendar.
Two venues, two models
One we rebuilt. One we doubled.
Two of the highest-return moves available to an independent operator: reposition an asset that has stopped earning, or add a second business into space you are already paying for. We have done one of each, with our own money, and we still run both.
Lakeside Social
Acquire & reposition
A 1987 bowling center on a resort-town highway, bought and rebuilt into a five-revenue-center social venue that works in January as well as July.
Read the case studyMidDay + Good Impressions
Add a second concept
A coffee bar that closed at three. We upgraded the room, secured a liquor license, and built a gin-forward cocktail bar into the same lease. It now earns into the late evening.
Read the case studyWho we work with
Independent restaurantsSingle unit to small group
Entertainment venuesBowling, mini golf, FEC, arcade
Event & banquetWeddings, corporate, private
Bars & taproomsNeighborhood to destination
Inns & B&BsBoutique lodging operators
Resort & seasonalTourism-driven markets
Multi-unit ownersTwo to ten locations
Investors & buyersEntering hospitality
Free for operators
Three things worth having whether or not you ever hire us.
We publish the reporting and the math we run our own venues on. No discovery call required to see a number.
Operating guide, PDF
The twelve numbers every venue owner should know weekly.
Formulas, target ranges, what to do when each one moves the wrong way, and a printable one-page weekly scorecard.
Get the guideInteractive tool
What one point of prime cost is worth to your business.
Three numbers in, and you see the annual profit, the three-year figure, and what the same improvement adds to enterprise value at exit.
Open the calculatorOperator tools platform
Event quoting and venue management calculators.
Quote a buyout without guessing at the margin, and pressure-test pricing against your own cost structure. Free to start on the Equity Growth Partners tools platform.
Open the toolsStart the conversation
Tell us what is not working. We will tell you exactly how we would fix it.
Every engagement starts the same way: a 45-minute working call, a walk of your P&L and your floor, and a written point of view you can act on whether or not you hire us. No deck, no discovery fee.